Legal Document

pd33's Privacy Policy

Your personal information is very important to us. This document describes in detail how pd33 collects, processes, and keeps your information secure.

Last Updated: January 1, 2026. This privacy policy may be changed at any time. The version published on the website after any change will be considered the effective version.
Section 1

Introduction and Scope

pd33 ("we", "us", or "the platform") operates an online casino and betting service for Bangladeshi users. This privacy policy ("policy") explains how we collect, store, process, and protect your personal information related to your use of our website pd33.cam.

By using our website or services, you are considered to have agreed to the terms set out in this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy supplements our Terms and Conditions and must be read together with that document. If any conflict arises between the two documents, this privacy policy will take precedence on matters of data protection.

Section 2

What Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

When you register on our platform, log in, make a deposit or withdrawal, or contact our support team, you provide the following information directly:

  • Full name and date of birth (for age verification)
  • Valid email address
  • Mobile number (used for bKash, Nagad, or Rocket verification)
  • Payment account details (bKash, Nagad, Rocket, or bank account number)
  • National ID card or passport details (for identity verification)
  • Support ticket or live chat messages

2.2 Automatically Collected Information

When you visit our site, our systems automatically collect certain technical information:

  • IP address and approximate geographical location
  • Browser type, version, and operating system
  • Device type (mobile, tablet, desktop)
  • Pages visited, session duration, and click patterns
  • Referral source (where you came from before reaching the site)
  • Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

We store records of deposits, withdrawals, and betting activity on our servers. This includes transaction amounts, dates and times, payment methods, and associated reference numbers.

Section 3

Purpose of Information Use

We use your information for the following purposes:

  1. Account Management: To create, verify, and keep your account secure.
  2. Identity Verification: To confirm the age requirement (21+) and prevent fraud.
  3. Payment Processing: To complete deposits and withdrawals securely.
  4. Customer Support: To resolve your questions and complaints.
  5. Security: To detect unauthorized access, fraud, and suspicious activity.
  6. Service Improvement: To analyze user experience and improve the platform.
  7. Legal Compliance: To comply with applicable laws and regulations.
  8. Responsible Gaming: To identify signs of excessive play and provide assistance.

We will not use your information for any purpose beyond those listed above. We will obtain your prior consent if needed.

Section 4

Information Sharing and Disclosure

pd33 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Organizations that provide payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and fraud prevention services will receive only the information necessary to perform their functions. They are required to follow our instructions and privacy standards.

4.2 Legal Requirements

If we are required to disclose information due to a court order, regulatory authority request, or other legal obligation, we will do so. Where we are not legally prohibited, we will attempt to notify you in advance.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases we will provide advance notice, and the new operator will also be required to maintain the same privacy standards.

4.4 With Your Consent

Outside the exceptions listed above, we will not share your information with any third party without your explicit consent.

Section 5

Data Storage and Security

We take industry-standard technical and administrative measures to keep your personal information secure:

  • SSL/TLS Encryption: All information is encrypted during data transmission.
  • Encrypted Storage: Stored sensitive information is kept in encrypted form.
  • Access Controls: Only authorized staff can access specific information.
  • Regular Security Audits: Regular audits are conducted to identify potential vulnerabilities.
  • Data Minimization: We collect and store only the information that is necessary.

However, data transmission over the internet is not completely secure. Even though we take the highest protective measures, complete security cannot be guaranteed. It is also your responsibility to use a strong password and keep your account details confidential.

5.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a limited period for legal obligations, dispute resolution, or fraud prevention purposes. When no longer needed, information is securely deleted.

Section 6

Cookie Policy

Our website uses cookies and similar technologies. Cookies are small files stored on your device that help our site function better.

6.1 Types of Cookies

  • Essential Cookies: Essential for managing login status and sessions.
  • Functional Cookies: For remembering your preferences and settings.
  • Analytics Cookies: For understanding site usage and improving services.
  • Security Cookies: For preventing fraud and unauthorized access.

You can control cookies in your browser settings. Please note that disabling cookies may cause some services to not function properly.

Section 7

Your Rights

You have the following rights regarding your personal information:

  • Right of Access: The right to know what information we hold about you.
  • Right to Rectification: The right to request correction of incomplete or inaccurate information.
  • Right to Erasure: The right to request deletion of your information in certain circumstances.
  • Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
  • Right to Object: The right to object to the processing of your information on certain grounds.
  • Right to Portability: The right to receive a copy of your information in a machine-readable format.

To exercise these rights, contact our support team. We will respond to your request within 30 days. In some cases, legal reasons may prevent a request from being fulfilled completely — in such cases we will explain why.

Section 8

Protection of Minors

pd33's services are for those aged 21 and above only. We do not knowingly collect information from anyone under 21. Age is verified at the time of account registration.

If we become aware that information belonging to a minor is in our system, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's information may be held by us, please contact [email protected].

Section 9

International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be processed in countries where data protection laws differ from those in Bangladesh.

In such cases we ensure that data transfers take place through appropriate safeguards, including contractual obligations and technical security standards. We are committed to maintaining your privacy standards at all times.

Section 10

Policy Changes

We reserve the right to update this privacy policy at any time. For significant changes, we will post a clear notice on the website and update the "Last Updated" date at the top of the document.

Continued use of the service after a change is made will be considered your acceptance of the revised policy. We therefore recommend visiting this page regularly.

Section 11

Contact Information

For any questions, concerns, or requests related to this privacy policy, please contact us:

Our privacy team will process your request as quickly as possible. All privacy-related requests are generally responded to within 7 to 30 business days.

To learn more about us, visit our About Us page. For more information on responsible gaming, visit the Responsible Gaming page.